Under Gemini Technology, LLC ‘s Managed service program, you get the following:

Preventive maintenance service designed to proactively and regimentally maintain the most troublesome areas of management such as virus problems, spyware issues and patching. It is performed as a unobtrusive, background service.

The services performed under this program are:

Antivirus Management, Spyware Management, Temporary File/Internet Debris Removal

·    You also get unlimited service tickets for troubleshooting problems related to desktops.

 You will also receive Server Care

 This is a complete, 24x7 server monitoring, remediation, maintenance and management solution. On a best effort basis, our engineers monitor and troubleshoot server problems based on alerts and early warning information received from our agent software as well as troubleshooting requests received from you.

 Server Care covers the following:
 24x7 monitoring and troubleshooting (on a best effort basis)

·         Antivirus Management

·         Backup Management

·         Patch Management

·         Service Pack Installation

·         Early Warning and Preventive Maintenance for:

·         Hardware (memory, disk, RAID and UPS)

·         Microsoft Windows Server

·         Active Directory

·         Linux

·         Microsoft Exchange

·         Microsoft SQL Server

·         Microsoft Small Business Server

·         Citrix Metaframe

·         Antivirus

 

In addition you will receive:

 

Live help desk

We provide a live help desk service from our Service Desk in Pittsburgh, PA. The Service Desk is staffed with experienced Level 2 technicians who have had 2-4 years of work experiencing supporting end-users on server, desktop and network level issues. This service is delivered using a combination of phone and remote control tools that are a part of our agent software. Currently, this service is available between 5am-7pm PST, Monday through Friday.

 Items covered below: